Frequently Asked Questions

Everything you need to know about Turnberry Kids® — from product safety and sizing to orders, care and returns across our full kids range.

🏡 About Turnberry Kids

🛡️ Product Safety & Quality

📏 Sizing & Age Fit

🧼 Care & Use

🛒 Orders & Payment

📦 Shipping & Delivery

🔄 Returns & Refunds

Still have questions?

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Frequently Asked Questions

🏡 About Turnberry Kids

What does Turnberry Kids® sell?

What age group do you cater to?

Who is behind Turnberry Kids®?

Do you have a physical store?

🛡️ Product Safety & Quality

Are your products safe for children?

Are clothing fabrics safe for sensitive skin?

Are your feeding bottles and sippers BPA-free?

Are toys age-appropriate and choke-safe?

Are strollers, car seats and carriers crash/safety tested?

📏 Sizing & Age Fit

How do I find the right clothing size?

How are products organised by age?

How do I pick the right shoe size?

How do I choose the right diaper size?

What about car seats and strollers — how do I know they fit?

🧼 Care & Use

How should I wash clothing and bedding?

How do I sterilize feeding bottles?

How do I clean toys safely?

How do I prevent diaper rash?

How do I care for kids' shoes?

🛒 Orders & Payment

What payment methods do you accept?

Is Cash on Delivery (COD) available?

Can I cancel my order after placing it?

Do you offer bulk or wholesale orders?

📦 Shipping & Delivery

How long does delivery take?

Do you offer free shipping?

How can I track my order?

Do you ship internationally?

🔄 Returns & Refunds

What is your return policy?

Are any items non-returnable?

How long does a refund take?

What if I receive a damaged or wrong product?

Still have questions?